How we handle your information.
Peninsula Retreat House ("we", "us", "our") respects your privacy and is committed to protecting the personal information you share with us. This policy explains what we collect, how we use it, and your rights, and applies to peninsularetreathouse.com.au and our booking and enquiry services.
When you enquire, book or contact us we may collect your name, email address, phone number, and any details you include in your message or booking, such as dietary preferences or the nature of your retreat. When you make a payment, your payment details are collected and processed securely by our payment provider — we do not see or store your full card details. We may also collect basic technical information such as your device, browser and the pages you visit through cookies and analytics.
We use your information to respond to enquiries, manage and confirm bookings, process payments, arrange the services you have requested, and keep you updated about your booking. With your consent, we may occasionally send you news about the retreat house, and you can opt out at any time.
Payments are processed by our third-party payment provider. Your card information is handled directly by them under their own security and privacy terms, and we receive only the information needed to confirm your booking.
We do not sell or rent your personal information. We share it only where necessary to provide our services — for example with our payment provider, email or booking software, or practitioners involved in a retreat you have booked — or where required by law.
Our website may use cookies and analytics tools to understand how the site is used and to improve it. You can control cookies through your browser settings.
We take reasonable steps to protect your information and keep it only as long as needed for the purposes above or as required by law.
You may ask to access or correct the personal information we hold about you, or ask us to delete it, by contacting us using the details below.
We may update this policy from time to time. The latest version will always be available on this page.
If you have any questions about this policy or your information, contact us at hello@peninsularetreathouse.com.au or 0418 127 236.
This policy is provided as a general template and should be reviewed to ensure it meets your specific legal obligations under Australian privacy law.